Cancellation & Refund Policy

1. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will retain access to all premium features until expiry
• No further charges will be made after cancellation
• Your test history and progress will be preserved

2. Refund Eligibility

Refunds may be requested under these conditions:

• Within 7 days: Full refund if no premium tests have been attempted
• Technical issues: Refund for service unavailability exceeding 48 hours
• Duplicate payments: Full refund for accidental duplicate transactions
• Auto-renewal issues: Refund within 24 hours of unwanted auto-renewal

3. Non-Refundable Cases

Refunds will not be provided for:

• Requests made after 7 days of purchase (if tests were attempted)
• Dissatisfaction with test content or difficulty level
• Account suspension due to terms violation
• Change of mind after significant platform usage

4. Refund Process

1. Email your refund request to support@mocknest.in
2. Include your registered email, transaction ID, and reason for refund
3. Our team will review and respond within 3-5 business days
4. Approved refunds will be processed to the original payment method
5. Refund amount will reflect in 5-7 business days (bank dependent)

5. Referral Points

If a refund is issued for a subscription that earned referral points for another user, those points will be deducted from the referrer's account. Subscriptions obtained through referral point redemption are non-refundable.

6. Contact Us

For refund-related queries, contact us at:
Email: support@mocknest.in
Phone: +91 9652217634
Response time: 24-48 hours