Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly:
- Name, email address, and phone number during registration
- Payment information processed securely through Razorpay
- Test performance data and progress statistics
- Device and browser information for security purposes
2. How We Use Your Information
- To provide and improve our mock test services
- To personalize your learning experience
- To process payments and manage subscriptions
- To send important updates and promotional content (with consent)
- To analyze platform usage and improve features
3. Data Security
We implement industry-standard security measures to protect your data. All payment transactions are encrypted and processed through Razorpay's secure payment gateway. We never store your complete card details on our servers.
4. Data Sharing
We do not sell your personal information. We may share data with:
- Payment processors (Razorpay) for transaction processing
- Analytics services to improve our platform
- Legal authorities when required by law
5. Your Rights
You have the right to:
- Access and download your personal data
- Correct inaccurate information
- Delete your account and associated data
- Opt-out of promotional communications
6. Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings.
7. Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, you may contact our Grievance Officer for any complaints or concerns regarding your personal data or our services:
- Designation: Grievance Officer, MockNest
- Email: grievance[at]mocknest.in
- Response time: All grievances are acknowledged within 48 hours and resolved within 30 days of receipt.
8. Contact Us
For privacy-related concerns, contact us at:
Email: support[at]mocknest.in
Phone: +91 9652217634